Winning at Tobacco Retail

Balvor’s David Bishop offers tips on boosting store profits.

Winning at Tobacco Retail

It’s every business person’s goal: bringing in more money at better margins. Drawing on a study co-sponsored by Tobacco Business and Convenience Store News, Balvor LLC’s David Bishop sought to offer tips on doing just that at TPE 2017. “Winning at retail is about doing a lot of things well, across marketing merchandising, operations and the supply chain,” he acknowledged. “But while there’s no single thing that will be a panacea, there are actions we can take as retailers and manufacturers.”

1. Educate and Empower Your People. Skilled, well-informed employees are a boon to any business, but they’re even more crucial in tobacco retail, where a business can be devastated by a single age-verification transgression. While most retailers cover the basic age verification training, only 37 percent report assessing employees on their competency selling age-restricted products. “That should raise a red flag, because operating that way exposes your business to unnecessary risk and liability,” says Bishop.

2. Evolve with the Times. “Retailers who adapt to and evolve around their surroundings are the most likely to survive,” noted Bishop, who pointed out that manufacturers are moving toward alternatives to combustible cigarettes—and retailers need to do the same. “New products are a retailer’s lifeblood, but the way we look at new products has to change because deeming regulations are drawing a line in the sand.” If manufacturers are unable to bring new tobacco products to market, retailers will need to find existing products new to their stores to introduce. “Forty percent of our survey respondents reported expanding into handmade cigars,” said Bishop. “If you don’t carry premium cigars in your stores, that may be one to consider.”