Raising the Bar: 20 Years of Soho Cigar Bar

    Lee Ringelheim, the owner of New York City’s Soho Cigar Bar, reflects on 20 years as a tobacco retailer while revealing how a focus on hospitality can help your own business enjoy longevity and success.

    0
    1515
    Mike Dounoulis, Soho Cigar Bar

    Soho Cigar Bar, formerly known as Circa Tabac, first opened its doors in 1998. Owner Lee Ringelheim wanted to create a haven for smokers in New York City that embraced cigarettes. As with any business, however, the business evolved, as did the clientele. From the beginning, Soho Cigar Bar has always featured a full bar with a selection that includes classic cocktails, a list of hand-selected wines, and an extensive collection of rum, tequila, cognac, whiskey and port. Customers have also been able to order food from an appetizer menu, something that remains a popular part of the business today. Though it began as a cigarette lounge in the late 1990s, today it is one of the premiere cigar bars in New York City.

    Soho Cigar Bar has changed enormously in the past two decades. The concept has evolved from focusing on cigarettes to cigars, the interior has been updated, and even the name has changed, but a focus on customer experience has remained constant. The increase in smoking regulations has been the most challenging change to deal with, but it hasn’t been enough to stop Soho Cigar Bar’s growing business. Despite the challenges over the years, Soho Cigar Bar is among the last remaining cigar bars in New York City that’s still thriving because of the unique experience it offers cigar smokers.

    Mike Dounoulis, Soho Cigar Bar

    Total Bar Makeover
    Soho Cigar Bar has found success through a focus on customer service and design. The New York Times once described Soho Cigar Bar as “Evocative of the never-never land of Manhattan glamour and a refuge in a climate reminiscent of the Prohibition era …. It combines the sophistication of New York nightlife with the friendliness and familiarity of the Soho neighborhood, drawing smokers and nonsmokers alike.” The bar’s state-of-the-art smoke filtration system neutralizes the smoke in the air and other compounds that create odors, making the bar comfortable both for smokers and their nonsmoking guests.

    The design of the bar is also key to its appeal and popularity among its clientele. The bar’s decor is described by Ringelheim as being an art deco interpretation of a smoking lounge with “Casablanca elegance.” Over the course of the two decades Soho Cigar Bar has been in business, Ringelheim has worked on maintaining this vibe while updating the bar’s design. He names the Orient Express and Chrysler Building as just some of the inspirations he borrowed from when redesigning the bar to give it its current speak-easy design.

    Mike Dounoulis, Soho Cigar Bar

    “As times changed and cigarette smoking was on the decline, I made the decision to keep the same feel but do a total remodel and change the entire concept,” he explains. “I changed the name to Soho Cigar Bar. I did a complete renovation, trying to keep the space I originally built, that kept people feeling like they were stepping back in time and having a true New York City experience. I want people to feel welcome and comfortable while enjoying the finest cigars, cocktails and food.”

    The bar’s selection of tobacco products was important in helping it stand out against other cigar lounges and tobacco retailers in the city. In the beginning, when cigarettes were the main focus of the bar, it had over 200 brands of cigarettes from around the world to offer its patrons. Today, it’s premium cigars that are front and center. Soho Cigar Bar has added more than 100 new cigars, including a house brand and more than 50 rotating scotches, bourbons and ryes to appeal to its cigar smoking customer base. From the start of the business, Soho Cigar Bar has had a house blend, but with the U.S. Food and Drug Administration’s deeming regulations, it is limited to these early blends because anything newer isn’t covered by the substantial equivalence rule. Currently, 60 percent of the bar’s sales come from alcohol, 35 percent from cigars and 5 percent from food. As part of its menu, there’s a pairing page, a flight page and a simple description of the cigars it has to offer to help customers easily navigate Soho Cigar Bar’s product selection.

    “Our goal is to make cigars and whiskey much more approachable to everyone,” says Ringelheim. “We want to eliminate the pretention and intimidation many associate them with.”

    Mike Dounoulis, Soho Cigar Bar
    Michael Dounoulis, Soho Cigar Bar

    Building the Staff
    Another important part of the business is its staff. Ringelheim spent five years searching for a general manager for Soho Cigar Bar. He had trouble finding one who understood the business model and who could work well with the bar’s unique patrons until he met Michael Dounoulis, a customer who eventually became a friend. Ringelheim hired Dounoulis to take on the general manager role more than a year ago. The fact that Dounoulis had been a customer before formally joining the business gave him a unique perspective and understanding of Ringelheim’s business.

    In the year since Dounoulis has joined Soho Cigar Bar, he has passed Tobacconist University’s certification program and earned the distinction of becoming New York’s only cigar sommelier by completing the Certified Cigar Sommelier course also offered by Tobacconist University. This certification has provided Dounoulis the knowledge and education that enables him to not only enhance his own career in tobacco retail but also improve the overall experience of the bar’s customers.